People credited with this unit standard are able to: create the customer's first impression of organisation's service; identify and meet customer's needs and expectations; and close customer interaction, in accordance with organisational procedures.
Learning Material (LM) is a workbook that covers some or all of the skills and knowledge required by a single unit standard. They are designed to support learning in the workplace and to help prepare trainees for assessment.
Important: This may only be assessed in a training environment if simulated workplace conditions are able to be provided that reflect the standards of a tourism workplace
